Never Lose a Sale to "I Forgot My Wallet"
Consignment Helper's Hold & Resume feature lets cashiers park any transaction with one click, serve other customers, then restore the original cart instantly when the shopper returns. No re-scanning items, no starting over, no lost sales. Customer forgot their wallet? Wants to grab one more thing? Just hold the transaction and keep the line moving.
The Challenge: Interruptions Happen at the Worst Times
You're in the middle of ringing up a customer with 12 items when she realizes she left her wallet in the car. What do you do? With most POS systems, you have two bad options: void the entire transaction and make her start over when she returns, or block your register while 8 people wait behind her.
These interruptions happen constantly at consignment sales. Customers spot something else they want while in line. Kids need a bathroom break. Credit cards get declined and they need to try another one. Each interruption either loses a sale or backs up your checkout.
Hold & Resume solves this elegantly. When an interruption happens, the cashier taps one button to park the transaction. The screen clears, ready for the next customer. When the original shopper returns-even 30 minutes later-one more tap restores their entire cart exactly as it was.
How Hold & Resume Works
Two taps. That's all it takes to park and restore any transaction.
To Hold a Transaction:
- 1Customer indicates they need to step away
- 2Tap the "Hold" button
- 3Screen clears-start ringing up the next customer
To Resume a Transaction:
- 1Customer returns to your register
- 2Tap "Held Transactions" and select theirs
- 3All items restored-complete the sale
Hold & Resume Capabilities
Designed for the chaos of busy sale days.
One-Click Hold
Park any transaction instantly-no confirmations, no delays. The customer's cart is safely stored.
Instant Restore
Every item returns exactly as it was-descriptions, prices, quantities. No re-scanning needed.
Multiple Holds
Park several transactions at once during busy periods. Each one is clearly identified in the held transactions list.
Extended Hold Time
Transactions stay held for the entire sale day. Customer can take an hour to come back-their cart will be waiting.
Item Details Preserved
Notes, adjustments, and special pricing all saved. Nothing is lost when you hold a transaction.
Cross-Register Access
Customer returns to a different register? No problem-held transactions are accessible from any station.
Real-World Example: The Forgotten Wallet
Maria is checking out a customer with 8 items ($47.50 total) when the customer realizes her wallet is in the car. Without Hold & Resume, Maria would have to void the transaction-and the customer might not come back rather than wait in line again.
Instead, Maria taps "Hold." The screen clears in half a second. She processes the next three customers in line while the original customer walks to the parking lot. Six minutes later, the customer returns.
Maria taps "Held Transactions," sees the $47.50 order, and taps to restore it. All 8 items reappear instantly. The customer pays with her card, and she's on her way.
Result: Sale saved, line kept moving, customer happy, volunteer not stressed.
Common Hold & Resume Scenarios
Forgotten Wallet
Customer needs to run to their car. Hold the transaction, serve others, restore when they return.
"One More Thing"
Customer spots something else they want. Hold, let them shop, add items when they're back.
Kid Emergency
Bathroom breaks happen. Hold the transaction; parents don't lose their place or their cart.
Payment Issue
Card declined? Hold while they call their bank or find another payment method.
Ready to Never Lose a Sale?
Keep the line moving while customers handle interruptions.